T-Mobile's President's Email Address...

"We Don't Stay in Business by Doing The Right Thing."

This was a quote I got from a Stuart Fox, Executive Customer Relations Specialist in the Office of the President of T-Mobile. But that is getting ahead of ourselves...

We left T-Mobile around January because their cell towers are weak sauce here in St. George. My phone number's account with them was automatically closed because I moved my number to my new service. My Wife's was changed with the new service, so, without knowing it, it was left open with T-Mobile. Our fault. 100%.

My Wife calls and gets the final amount we owe and was told in an email that the charge would be pro-rated so that we wouldn't have to pay the full amount. Ok. Thanks.

After payment, and notification of closure of the account on the 22nd of March, we recieve another bill for the month of April. WTF?

My Wife decides it is time to get mean and asks me to get involved. (In case you were unawares, my Wife does have a bad side.... it's me.) I use a wonderful trick that I learned from MAC G, and do an Internet search for the name of the President of T-Mobile. Easy enough.

Hello Mr. Fancy Pants, his name is Robert Dotson. So using MAC G's tactic, I send my nasty, angry email to all different versions of this wahoo's name. And all but 2 bounce back. HAHA! I got him. I go to bed dreaming of the nasty response (or positive, there is always hope) that I will get the next day. I go to work and during work I get a call from Mr. Dotson's guard dog, Stuart Fox. He goes on to explain that my account was closed on the 22nd, two days after my billing cycle, so they charged us for the whole month. What about the pro-rated part from the other CS Technician? Nope. Tough luck.

We have a pretty heated conversation when he blurts out, "We Don't Stay in Business by Doing The Right Thing."

I hung up.

So there it is, people. The truth that we have always known, and was never spoken became a reality. Stu broke the mold and admitted that we are nothing more than pennies lost.

Here are the email addresses of T-Mobile's Heirarchy:

Robert Dotson, President of T-Mobile: robert.dotson@t-mobile.com and rdotson@t-mobile.com
Stuart Fox, Executive Customer Relations Specialist: ExecutiveResponse@T-Mobile.com

Thank you MAC G, for giving me the idea, and allowing me a small victory.

Stu and Bob... well, only one thing left to say to you: ,,|,,